Privacy Policy
LevelUp Business Management Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers, clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy sets out how we collect and treat your personal information.
Personal information is information we hold which is identifiable as being about you.
1. Collection of personal information
LevelUp may, from time to time, receive and store personal information you enter onto our website or platforms, provide to us directly, or give to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates, and process your product or service order. We may collect additional information at other times, including when you provide feedback, provide information about your personal or business affairs, change your content or email preference, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support.
We may also collect information you provide while interacting with us or using LevelUp services, products, websites or platforms.
2. How we collect your personal information
LevelUp collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website or platforms, and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
3. Use of your personal information
LevelUp may use personal information collected from you to provide information, updates, products and services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
LevelUp may contact you by telephone, email, SMS, mail or other reasonable means.
4. Disclosure of your personal information
We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors where reasonably necessary for the purposes set out in this Privacy Policy. Personal information is only supplied to a third party when required for the delivery of our services.
We may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of LevelUp, its customers or third parties.
Information that we collect may, from time to time, be stored, processed in, or transferred between parties located in countries outside Australia.
If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer user databases and related personal and non-personal information to the extent permitted by law. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
5. Security of your personal information
LevelUp is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
The transmission and exchange of information is carried out at your own risk. While we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information we collect will never be disclosed in a manner inconsistent with this Privacy Policy.
6. Access to your personal information
You may request details of the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information.
If you would like a copy of the information we hold about you, or if you believe any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].
We reserve the right to refuse to provide information that we hold about you in certain circumstances set out in the Privacy Act 1988 (Cth).
7. Complaints about privacy
If you have a complaint about our privacy practices, please send details of your complaint to [email protected]. We take complaints seriously and will respond promptly after receiving written notice of your complaint.
8. Changes to this Privacy Policy
We may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion, and modifications will be effective immediately upon posting the updated Policy on our website. Please check back from time to time to review our Privacy Policy.
9. Website and cookies
When you visit our website or interact with our online platforms, we may collect information such as browser type, operating system and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our services.
We may use cookies on our website. Cookies are small files used by a website to identify you when you return to the site and to store details about your use of the site. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. Doing so may prevent you from taking full advantage of our website.
- Our website may use cookies to analyse website traffic and help us provide a better website visitor experience.
- Cookies may be used to serve relevant ads to website visitors through third-party services such as Google Ads. These ads may appear on this or other websites you visit.
Our site may contain links to other websites not owned or controlled by us. These links are provided for convenience only and do not constitute sponsorship, endorsement or approval of those websites. LevelUp is not responsible for the privacy practices of other websites. We encourage users to read the privacy statements of each website that collects personally identifiable information.