Retained Services

Ongoing support from the full LevelUp team, not a single consultant on a phone line.

Most work does not come in neat one-off projects. It comes as a steady stream of questions, contracts, policies, and problems that need a specialist who already knows your business. Our retained services give you exactly that: pooled access to the whole LevelUp team every month, at a member rate, with the discipline you need drawn in as the work demands. You commit to a tier for the term you choose. A commitment of three months or more unlocks member rates.

The three tiers

Access & Helpdesk

Step Up

Businesses that want LevelUp on call without a bundled commitment.

  • HR helpdesk access
  • Member rates across the full LevelUp team on any work you commission
  • No bundled consultant hours: work is billed at your member rate as you use it
5% off standard rates on a 3-month-plus commitment
Most popular

Bundled Team Hours

Power Up

Businesses with a steady flow of HR, IR and advisory work that want capacity locked in each month.

  • A bundle of monthly hours across the full LevelUp team
  • Policy build
  • Priority helpdesk
  • Ask Frank subscription included
  • Reference library access
  • Overage beyond your bundled hours stays at your discounted member rate
10% off standard rates on a 3-month-plus commitment

Full HR Partner

Level Up

Businesses that want LevelUp operating as their outsourced people, process and technology partner.

  • A larger bundle of monthly hours across the full LevelUp team
  • Full policy suite
  • Priority SLA
  • Ask Frank subscription included
  • Reference library access
  • Overage stays at your discounted member rate
15% off standard rates on a 3-month-plus commitment

The full LevelUp team, on tap

Your monthly hours are not one consultant. They are pooled access to the whole LevelUp bench, from the Managing Director and Senior Principals through to consultants, drawn from whichever discipline the work in front of you needs.

HR & IR

Contracts, policies, awards and enterprise agreements, investigations, and day-to-day employee matters.

Applied Technology

AI tools, systems, automation and knowledge management.

HSE

Work health and safety, psychosocial risk, and compliance.

Included with every Power Up and Level Up retainer

On top of your hours, every Power Up and Level Up client gets this for the full duration of the engagement, at no extra cost.

  • Ask Frank: Our Australian-hosted AI compliance engine, trained on more than 28,000 HR, IR and WHS documents. Your managers ask a plain-language question and get a straight answer on awards, entitlements and obligations.
  • Reference library: Access to LevelUp’s document and template library.

You set the tier and the term. Member rates unlock on a commitment of three months or more, with the discount scaling by tier. Move up or down a tier as your needs change. Any work beyond your bundled hours is charged at your discounted member rate, never full rack rate.

Find the right level for your business.

Tell us what you are dealing with and we will recommend a tier. One conversation, no obligation. 1800 058 587 or book a call.

Contact us