Technology & AI Consulting
Trusted advisers on business technology, artificial intelligence, and digital workplace strategy.
LevelUp helps organisations navigate artificial intelligence and business technology with clarity: the governance frameworks, policies, change programs and workforce capabilities needed to extract genuine value from AI while managing the risks. We sit at the intersection of technology, people and process. We built Ask Frank, our AI-powered HR/IR advisory tool, and Frank.Bot, an AI document assistant for organisations. Both are built on real Australian regulatory data, not a wrapper around ChatGPT. When we advise on AI, we do it as builders who have shipped it, not theorists.
About Technology & AI at LevelUp
Artificial intelligence is no longer a future consideration for Australian organisations, it is an active operational reality. Employees are using AI tools regardless of whether formal programs are in place. Data is being shared with AI systems without explicit authorisation. AI-assisted decisions are being made in recruitment, performance management, and customer service in ways that carry legal and reputational risk. The organisations that benefit from AI are those that manage its adoption deliberately rather than reactively.
LevelUp sits at the intersection of technology, people, and process. We don’t simply advise on what technology to buy, we help organisations design the governance frameworks, policies, change programs, and workforce capabilities needed to derive genuine value from technology investment while managing the associated risks. This includes compliance with the Privacy Act 1988, emerging AI regulatory frameworks, and the employment law dimensions of AI use in the workplace.
Our credentials in this space are practical, not theoretical. LevelUp built Ask Frank, an AI-powered IR/HR advisory tool trained on over 28,000 documents and capable of answering complex employment law questions instantly. We also built Frank.Bot, an AI document assistant that runs on client infrastructure and enables organisations to query their own document repositories using natural language. This direct building experience means our advice is grounded in the realities of deploying AI in a business context.
Our technology and AI advisory services span the full lifecycle, from initial AI strategy and governance framework development through to Microsoft 365 and Copilot implementation, knowledge management design, custom AI system development, and workforce AI literacy programs. We work with organisations at all stages of AI maturity.
How LevelUp can help
- Developing AI governance frameworks and policies that address acceptable use, data privacy, intellectual property, and employee obligations in compliance with the Privacy Act 1988
- Advising on AI risk management, including algorithmic bias, data sovereignty, security, and the employment law dimensions of AI-assisted decisions
- Supporting Microsoft Copilot and Microsoft 365 implementation and adoption, from governance design and licence management through to training and change management
- Designing knowledge management strategies and systems that organise organisational knowledge for both human and AI use
- Building Retrieval-Augmented Generation (RAG) systems that enable AI to answer questions using your organisation’s own documents and data, not just general training data
- Conducting digital workplace audits and technology stack reviews that identify redundancy, risk, and optimisation opportunities
- Developing AI literacy programs that build the workforce capability needed to use AI tools effectively and responsibly
- Creating AI policies for HR, employment, and workplace use cases, including use of AI in recruitment, performance management, and employee communications
Topics covered
- Artificial Intelligence Strategy
- AI Governance
- HR AI
- Microsoft Copilot
- AI Policies
- AI Risk Management
- Knowledge Management
- RAG Systems
- Digital Workplace
Work we have done
Real engagements. Anonymised to industry level.
Ask Frank.
A RAG advisory engine built on over 28,000 HR, IR and WHS documents including Modern Awards, enterprise agreement precedents, Fair Work Commission decisions and WHS legislation across every jurisdiction. Answers carry pinpoint citations. Used daily by clients and by our own consultants.
Sovereign RAG infrastructure.
LevelUp designs and runs its own ingestion pipelines, vector databases and Australian-hosted model infrastructure, including automated scrapers keeping enterprise agreement, Commission decision and legislation corpora current. When we advise on data sovereignty and AI architecture, it’s from operating it, not a slide.
Workforce data automation for a major utility.
LevelUp built the capture tooling and analysis dashboards for an organisational change program covering thousands of employees, replacing manual spreadsheet consolidation with an automated pipeline aligned to the client’s career framework.
AI estimation for construction.
A two-stage vision pipeline that reads construction drawings and produces trade-by-trade bills of quantities in minutes, with builder knowledge captured against every line item.
Technology & AI topic areas
LevelUp covers every major topic within technology & ai.
Artificial Intelligence Strategy
Developing a practical AI strategy that connects technology capability to business objectives and manages adoption risk. LevelUp’s AI strategy engagements begin with an honest assessment of where AI can add genuine value in your organisation, not a generic list of use cases, but a targeted analysis of your specific processes, data assets, and workforce capabilities. We then build a roadmap that sequences adoption, governance, and capability development in a way that manages risk and demonstrates early value.
AI Governance
Designing governance frameworks, oversight mechanisms, and accountability structures for AI deployment in your organisation. Effective AI governance addresses model selection and procurement, data handling and privacy compliance under the Privacy Act 1988, human oversight requirements, bias monitoring, incident response, and employee obligations. LevelUp develops governance frameworks that are proportionate to your organisation’s size, risk profile, and AI maturity, practical enough to implement, rigorous enough to protect you.
HR AI
Understanding and managing the use of AI in HR processes, including AI-assisted recruitment, performance analytics, workforce planning tools, and employee communication platforms. AI in HR carries specific risks including algorithmic bias, Privacy Act obligations, and adverse action exposure under the Fair Work Act if AI-assisted decisions disadvantage employees exercising workplace rights. LevelUp advises on HR AI governance, develops compliant frameworks, and builds the oversight mechanisms your HR team needs to use AI tools responsibly.
Microsoft Copilot
Planning and implementing Microsoft Copilot across your Microsoft 365 environment, including licence management, data governance configuration, training design, and adoption strategy. Microsoft Copilot can generate significant productivity uplift, but realising that benefit requires deliberate implementation. LevelUp supports the full Copilot adoption lifecycle, including helping organisations understand what data Copilot accesses, how to configure permissions, and how to build the use cases that deliver measurable productivity outcomes in your specific context.
AI Policies
Drafting workplace AI policies that address acceptable use, data privacy obligations under the Privacy Act 1988, intellectual property rights, employee obligations, and oversight requirements. LevelUp’s AI policies are written in plain English that employees can actually follow, not dense legal documents that sit in a drawer. We tailor policies to your industry, workforce, and existing policy framework, and develop complementary training to support implementation.
AI Risk Management
Identifying, assessing, and mitigating the risks associated with AI use in your organisation, including algorithmic bias, data privacy breaches, intellectual property exposure, security vulnerabilities, and regulatory compliance. LevelUp maps AI risk across your specific use cases, prioritises interventions, and builds risk management frameworks that are integrated with your existing governance and compliance structures rather than sitting as a separate AI-specific silo.
Knowledge Management
Designing systems and processes that capture, organise, and surface organisational knowledge for both human decision-making and AI enablement. Effective knowledge management is the foundation of useful AI deployment, AI systems are only as good as the information they have access to. LevelUp designs knowledge management strategies that address content governance, taxonomy, access controls, and the integration of knowledge systems with AI tools, drawing on direct experience building and deploying knowledge-based AI systems.
RAG Systems
Building Retrieval-Augmented Generation solutions that enable AI to answer questions using your organisation’s own documents and data, not just the AI model’s general training data. RAG systems dramatically improve the accuracy, relevance, and trustworthiness of AI answers in a business context. LevelUp has built RAG systems for HR, IR, compliance, and operations use cases, including Ask Frank, our own IR/HR AI advisory tool trained on over 28,000 documents. We design, build, and implement RAG solutions tailored to your organisation’s specific knowledge base and use cases.
Digital Workplace
Designing the digital tools, platforms, and workflows that enable your workforce to collaborate and deliver effectively, including Microsoft 365 optimisation, intranet design, document management, and the integration of AI tools into daily workflows. LevelUp’s digital workplace engagements take a people-first approach, ensuring that technology choices are driven by how work actually gets done in your organisation, not by vendor marketing.
Frequently Asked Questions
Common questions about technology & ai consulting in Australia.
What is AI governance and why do organisations need it?
AI governance is the set of policies, frameworks and oversight mechanisms that guide how an organisation develops, deploys and uses artificial intelligence. Without governance, AI use in the workplace carries risks including data privacy breaches under the Privacy Act 1988, discriminatory outcomes in HR decisions, intellectual property exposure when confidential data is shared with AI tools, and reputational damage if AI-generated outputs cause harm. LevelUp builds AI governance frameworks proportionate to your organisation’s size, risk profile and AI maturity. Practical frameworks that actually get implemented, not shelf documents.
Should my organisation have an AI policy?
Yes. As AI tools become embedded in everyday work, employers need clear policies that address which AI tools employees can use, how they can be used, what data can be shared with AI systems, what oversight is required, and the consequences of misuse. A well-drafted AI policy reduces data privacy risk under the Privacy Act 1988, protects intellectual property, and gives employees clear guidance on acceptable use. LevelUp drafts AI policies tailored to your industry, workforce and risk profile, and builds the companion training that makes them stick.
What is Microsoft Copilot and how can it benefit my organisation?
Microsoft Copilot is an AI assistant integrated across Microsoft 365 applications including Word, Excel, PowerPoint, Teams and Outlook. It can generate documents, summarise meetings, analyse data, answer questions using your organisational content, and automate routine tasks. The productivity uplift for knowledge workers is significant, but realising it requires deliberate implementation: governance configuration, data access management and targeted training. Licences without an adoption program are shelfware.
What is a RAG system and how is it used in business?
A Retrieval-Augmented Generation (RAG) system combines a large language model with your organisation’s own documents and data. Instead of relying solely on the AI model’s training data, the system retrieves relevant information from your knowledge base before generating a response. This makes AI answers more accurate, specific and trustworthy. LevelUp builds RAG systems for HR, IR, compliance and operations use cases. Ask Frank, our own AI-powered HR/IR advisory tool, is a RAG system built on over 28,000 HR, IR and WHS documents and used daily to answer complex employment questions.
How should HR manage the use of AI in recruitment?
AI in recruitment carries specific legal risks that HR teams need to understand and manage. These include Privacy Act 1988 obligations around candidate data, potential adverse action exposure under the Fair Work Act if AI-assisted decisions disadvantage candidates exercising a workplace right, and anti-discrimination obligations across federal and state legislation. LevelUp advises on AI use in HR, builds compliant frameworks, and trains HR teams to use AI recruitment tools in a way that is legally defensible and aligned with the organisation’s values.
What privacy obligations apply to AI use in Australian businesses?
Businesses subject to the Privacy Act 1988 must handle personal information, including employee and customer data, in accordance with the Australian Privacy Principles. When AI tools process personal information, this triggers obligations around purpose limitation, data minimisation, security, cross-border data flows and transparency. The Privacy Act reforms passed in late 2024 raised the stakes further, introducing a statutory tort for serious invasions of privacy and new transparency requirements for automated decision-making, with further tranches of reform flagged. LevelUp helps organisations understand their current obligations in the context of AI use and design compliant data governance frameworks.
How does LevelUp’s Ask Frank product differ from general AI tools like ChatGPT?
Ask Frank is a purpose-built AI advisory tool for HR, IR and WHS queries under Australian law. Unlike general AI tools, Ask Frank is built on over 28,000 specialised documents, including the Fair Work Act 2009, Modern Awards, enterprise agreement precedents, Fair Work Commission decisions and WHS legislation across all Australian jurisdictions. Frank’s answers are specific to Australian law and context, not generic information drawn from global training data. Frank is designed to provide immediate, defensible answers to the kind of questions that usually require a call to a consultant, and to escalate to LevelUp’s human advisers when queries are complex or novel.
Further reading
From the LevelUp article library.
Related Practice Areas
LevelUp’s expertise in technology & ai connects closely with these disciplines.
Human Resources
Strategic HR advisory and hands-on execution. Built with you, not handed to you.
Business Analysis
Translating business needs into clear requirements, business cases, and solution designs.
Business Process Improvement
Eliminating waste, reducing cost, and building processes that scale.
Organisational Design
Designing organisations that are structured for performance, clarity, and sustainable growth.
Need technology & ai support?
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